ARRIS SURFboard SBG6400 8×4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router-Retail Packaging-White

February 22, 2020 - Comment

The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Equip your home network with the most advanced modem & router available today to enhance your Internet experience!

Buy Now! $48.82Amazon.com Price
(as of April 19, 2020 9:01 am GMT+0000 - Details)

The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Equip your home network with the most advanced modem & router available today to enhance your Internet experience!

Comments

Anonymous says:

BEWARE! I was very impressed by its reception range and speed of the router. BUT that is where all the good things ended. The router continuously dropped its connection with the devices I had attached to it. The only way it would reconnect is if you power cycled the router, it would somehow remember its connection to the device. I had 2 laptops, 2 chromecasts, 1 tablet, 1 wifi extender, 2 cellphones, and a wireless printer associated with the router. The chromecasts and wireless printer couldn’t be used since it kept losing connection. It only stayed connected for at least a day.I called the Arris Technical Support. The only thing they could tell me was to change the channel that wasn’t so crowded and that somehow was the problem. I asked if this doesn’t work, what is the next step. The responded with changing to another channel. Idiotic. I’ve never had this problem with previous routers/modems.VERY DISAPPOINTED! DON’T WASTE YOUR TIME!

Anonymous says:

Horrible Device and worse customer service -AVOID ARRIS Lasted a month – had to restart 4-5x a day, and even when it worked my download speed was <3 mb/sec. Got a new modem/router combo, speeds were 65 mb/sec the same day.The worst part, however, wasn't that the hardware was a POS, but that when I called Arris they came up with 100 excuses of why it was Comcasts fault and not their hardware. These bogus included faulty wires, too much wifi interferance, upstream speeds too high (upstream was 49, Comcast guy laughed out loud at this one!), the list goes on and on.Finally they agreed to send me a new one but I would have to pay for shipping and go without internet for 10 business days. Instead, I went "office space" with a hammer on the thing (very therapeutic) and bought myself a Zoom modem and Tenda router. No more probems. Don't. Buy. Arris.

Anonymous says:

Works like crap – no customer support solution provided Drops connection way too often. Have to reset it regularly. It’s 100% not the internet connection.I’ve spent over 2-3 hours with tech support working through things like changing the channels etc… all basic stuff I already know how to do but went ahead and spent the time to do it and wait another week to report back to tech support that it still didn’t work… then mess with settings again.They refused to believe that it was hardware instead of interference despite the evidence to the contrary…. finally they said they’d replace the modem for “customer satisfaction” except that it’s going to cost me around $30 ($9 so they send me the modem, and around $15-20 for me to send the old modem back to them).I’m completely unsatisfied with that solution and it’s not what I expected. Will look into any brand other than Arris…

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