Internet diagnostics workspace — Use a structured process to isolate slowdowns, outages, and Wi-Fi problems.

Troubleshooting

Fix your internet by finding the weak link.

Start with the symptom, then test one layer at a time. Replacing equipment before identifying the bottleneck is one of the easiest ways to waste money.

Slow speeds

Compare a wired test with a Wi-Fi test near the router. If wired speed is healthy, focus on Wi-Fi coverage, interference, or client capability. If both are consistently slow, inspect the modem or gateway, provider status, cabling, and household traffic.

Internet diagnostics on a laptop — Measure the result after each change so you know what actually improved.

Wi-Fi not working well

Move the router into an open, elevated, central location where practical. Test the same device in the same room and then in the problem room. A large drop with distance points to coverage rather than a slow internet plan.

Devices keep dropping

Record whether Ethernet fails too, whether the router reboots, and whether the modem loses synchronization. Intermittent problems are easier to solve when you capture the exact pattern.

Can’t get online

Check provider outages, power, cabling, and status lights before factory-resetting equipment. A provider outage will not be fixed by erasing your router settings.